Privacy policy.

Effective Date: 4/15/2025

At Smoke Cert Solutions, LLC ("Company," "we," "us," or "our"), we are deeply committed to maintaining the trust and confidence of our customers and website visitors. Your privacy matters to us, and this Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with our services or visit our website (the "Site"). We encourage you to review this policy carefully to understand the ways in which your personal data is handled.

When you engage with Smoke Cert Solutions, we may collect both personally identifiable information and non-personal data to help us serve you better. This includes details that you voluntarily submit through forms on our Site, such as your name, email address, phone number, property address, and any relevant notes you include when scheduling an inspection or making an inquiry. If you are a real estate agent or acting on behalf of a client, we may also collect your agency or brokerage information. In addition, if you submit a payment online for our services or for the purchase of replacement detectors, we process this payment through a secure third-party provider. We do not store or access your full credit card number or banking information on our systems. To enhance user experience and monitor website performance, we automatically gather certain technical data, including IP addresses, browser types, device identifiers, operating systems, and interaction metrics such as page views and referral paths. We also use cookies and similar tracking technologies to store user preferences, enable core functionality, and analyze usage trends. While most web browsers automatically accept cookies, you can usually modify your settings to decline them if you prefer; however, please note that doing so may affect your experience on the Site.

The information we collect is used in a variety of ways to ensure the timely and efficient delivery of our smoke and carbon monoxide detector inspection services. This includes scheduling appointments, confirming service requests, sending reminders and updates, issuing certificates, providing payment confirmations, and keeping accurate records for regulatory compliance. We may also use your data to improve the functionality of our website, develop new service offerings, communicate important changes, or respond to your questions and support needs. Our internal team accesses your information only when needed and only for purposes directly related to our service delivery or business operations.

We do not sell, rent, or share your personal data with third parties for marketing purposes. In limited cases, we may disclose your information to trusted vendors and contractors who support our services—such as IT providers, payment processors, or web developers—provided they are bound by confidentiality agreements and only use the information for the purpose for which it was shared. We may also share your property and contact details with local fire departments or municipal offices as part of the coordination and certification process. Additionally, we may release personal information when required to comply with legal obligations, regulatory inquiries, or in the course of defending legal claims.

Your data is stored securely, and we take appropriate technical, physical, and administrative measures to prevent unauthorized access, misuse, or disclosure. While no online system can be completely immune to threats, we continually monitor our infrastructure and practices to reduce risk and ensure data security. We retain your information for as long as it is necessary to fulfill the purpose for which it was collected, which may include maintaining inspection records for internal auditing, complying with legal record-keeping obligations, or resolving disputes. Once data is no longer needed, we dispose of it securely and in compliance with applicable laws.

Depending on your location and the legal regulations in your jurisdiction, you may have specific rights concerning your personal data. These may include the right to access your personal information, request corrections, ask for deletion of certain records, object to certain uses of your data, or request a copy of your data in a portable format. If you wish to exercise any of these rights, please reach out to us using the contact information listed below. We will respond promptly and in accordance with any applicable laws.

You should be aware that our Site may include links to third-party websites or applications that are not governed by this Privacy Policy. We are not responsible for the content, terms, or privacy practices of these external sites and recommend that you review their privacy notices before interacting with them. Additionally, our services are designed for adult users, and we do not knowingly collect or solicit information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to remove that information from our records.

We believe in full transparency regarding our business structure. Smoke Cert Solutions, LLC is independently operated by a group of owners who are also affiliated with the Slocum Home Team, a licensed real estate brokerage. While there may be referrals between the companies, Smoke Cert Solutions is a standalone service provider. We do not require customers to use any particular real estate brokerage, and we do not condition our services on the use of affiliated businesses. We are committed to serving all homeowners and real estate professionals with equal integrity and professionalism.

This Privacy Policy may be updated periodically to reflect changes in our operations, services, or legal requirements. When updates occur, we will revise the effective date at the top of the policy and may post a notice on our website. Your continued use of our Site or services after changes are posted constitutes your acceptance of those changes.

If you have any questions, concerns, or requests related to your personal data or our privacy practices, we invite you to contact us directly. We value your trust and are here to ensure your information is treated with care.

Smoke Cert Solutions, LLC
333 Centerville Rd.
Warwick, RI 02886
[Insert Email Address]
[Insert Phone Number]